Comments on: Amazon: A Digital Thief in the Den http://trapdoorbooks.com/?p=721 the publishing home of the geek fiction community Wed, 01 Sep 2010 04:12:06 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Chris Matney http://trapdoorbooks.com/?p=721&cpage=1#comment-280 Chris Matney Tue, 28 Jul 2009 15:25:20 +0000 http://trapdoorbooks.com/?p=721#comment-280 Here's another one from a reader. I like the fact that the apology is direct and not just a waffling. http://www.informationweek.com/news/personal_tech/drm/showArticle.jhtml?articleID=218600600 Here’s another one from a reader. I like the fact that the apology is direct and not just a waffling.

http://www.informationweek.com/news/personal_tech/drm/showArticle.jhtml?articleID=218600600

]]> By: Chris Matney http://trapdoorbooks.com/?p=721&cpage=1#comment-265 Chris Matney Fri, 24 Jul 2009 04:23:43 +0000 http://trapdoorbooks.com/?p=721#comment-265 On Thursday, Amazon’s chief executive, Jeffrey P. Bezos, posted a statement on a customer forum, publicly apologizing for his company’s handling of the situation: “This is an apology for the way we previously handled illegally sold copies of ‘1984′ and other novels on Kindle. Our ’solution’ to the problem was stupid, thoughtless and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.” The apology came as Amazon reported second-quarter sales on Thursday that disappointed investors, who sent its shares down about 8 percent in after-hours trading. http://bits.blogs.nytimes.com/2009/07/23/amazon-chief-says-erasing-orwell-books-was-stupid/?hp On Thursday, Amazon’s chief executive, Jeffrey P. Bezos, posted a statement on a customer forum, publicly apologizing for his company’s handling of the situation:

“This is an apology for the way we previously handled illegally sold copies of ‘1984′ and other novels on Kindle. Our ’solution’ to the problem was stupid, thoughtless and painfully out of line with our principles. It is wholly self-inflicted, and we deserve the criticism we’ve received. We will use the scar tissue from this painful mistake to help make better decisions going forward, ones that match our mission.”

The apology came as Amazon reported second-quarter sales on Thursday that disappointed investors, who sent its shares down about 8 percent in after-hours trading.

http://bits.blogs.nytimes.com/2009/07/23/amazon-chief-says-erasing-orwell-books-was-stupid/?hp

]]> By: Ross http://trapdoorbooks.com/?p=721&cpage=1#comment-263 Ross Thu, 23 Jul 2009 20:54:14 +0000 http://trapdoorbooks.com/?p=721#comment-263 Clearly, Amazon should have anticipated the backlash over this sneaky caper. The fact that 1984 was one of the titles involved should have given them great pause. I would wager that the person at Amazon who pulled the trigger on this ill-advised decision has never even read the book. Clearly, Amazon should have anticipated the backlash over this sneaky caper. The fact that 1984 was one of the titles involved should have given them great pause. I would wager that the person at Amazon who pulled the trigger on this ill-advised decision has never even read the book.

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